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Terms & Conditions

 

The booking confirmation of services offered by Terra Andina Bolivia, served by email, implies acceptance of the following conditions by the tour participants.
 

Confirmation & Payment

With every confirmation, a deposit of 30% of the total land services and a 100% of the air services must be paid. All bookings become effective on receipt of this deposit. Even after reception of this deposit, reservations are subject to availability. The customer will pay the remaining 70% of the invoice amount 45 days before the departure date.

As soon as the quotation is issued, the customer will be asked to provide information about the participants (names, birth date, and passport information) as soon as possible, in order to complete the reservations.

Between the time the quotation is issued and your acceptance, accommodation/service availability can change. Terra Bolivia cannot be held liable if the information is not received on time and that the reservations are affected. Changes will be made following your consent.

In case of a trip during the very high season (Christmas, Easter, etc.), special conditions can be applied.

 

Cancellation fees

Before the tour

If a customer wishes to cancel their stay, the amount paid will be reimbursed as specified below, depending on when the cancellation is made. Please, find bellow the conditions applied in case of cancellation:

  • More than 120 days before departure: the total amount already settled will be reimbursed, cut down by the bank charges
  • Between 90 and 119 days before departure: 70% of the deposit settled for pre-paid services will be held back. The flights are not refundable
  • Between 46 and 89 days before departure: 100% of the deposit settled for pre-paid services will be held back
  • Between 30 and 45 days before departure: 60% of the tour’s total amount will be held back
  • Less than 30 days before departure: 100% of the tour’s total amount will be held back

In case some services cannot be reimbursed, no matter the reason or when the cancellation was made (e.g. purchase of plane tickets, hotel booking at a certain period), the modalities above cannot apply.

In case of change in the number of participants, the prices will be revised and adapted

During the stay

No reimbursement will be granted if the trip is interrupted, modified or cut short by the participant for any reason whatsoever. Any modification caused by the customer implying a change of service (hotel, transport, etc.) or program (duration of the trip, stops, etc.) will be charged. In the event of force majeure, please refer to point 10

 

Claims

Any claim (disagreement, complaint) must be notified by the customer by registered mail with acknowledgment of receipt to Terra Bolivia. Potential disputes will be settled amicably. In case of complete disagreement, the tribunals of the country in which the Terra Bolivia agency is based will have jurisdiction.
 

Insurance

By agreeing to travel with Terra, all our customers are asked to subscribe to personal assistance insurance as well as to a trip cancellation coverage. Terra Bolivia offers different kind of insurance. Please, contact us for more information
 

Responsibility

Before confirming a tour, every customer must make sure to be in possession of a valid passport and/or other document(s) (national identity card, visa, authorization to leave the country, etc.) meeting the necessary requirements to transit through and/or enter the countries they will travel to. Every participant will take responsibility for obtaining all the documents required by the authorities of the visited countries (identity documents, authorizations, visas, vaccines, etc.). Information about the necessary administrative and/or health formalities are provided on Terra’s websites..

It is highly recommended to check the list of required documents with the relevant authorities before departure.

Ask the nearest embassy or consulate about the current customs formalities.

Terra Bolivia will not be held liable in case of delay or failure to provide valid documents. If a customer fails to present those documents, any fees and consequences shall be at his or her expense, and any trip cancelled, interrupted or cut short by the participant will not lead to any reimbursement or compensation whatsoever

 

Risks

Every customer must be aware that, given the nature of the tours we organize, they may run some risks, mainly due to the distance from medical centers, the risky nature of some tours (especially treks, water sports, diving, drives in ATV’s, etc.). All customers assume such risks and commit not to place the responsibility on Terra Bolivia, the guides or service providers for any accident that might happen.

If circumstances so require and, in particular, in order to ensure the safety of the group but also for climatic reasons or unforeseen events, Terra Bolivia reserves the right to, directly or through one of its collaborator or service provider, modify a transfer, an accommodation, an itinerary or other service, as well as the dates or the times of departure, without the customer being entitled to any compensation.

Every participant must comply with safety rules and follow the instructions given by the guide or the service provider.

Terra Bolivia cannot be held liable for any accident due to the recklessness or carelessness of a participant.

Terra Bolivia reserves the right to expel from the group a member whose behavior might be considered as endangering the group’s safety and well-being. No compensation will be due.
 

Accommodations

The accommodations in Bolivia is still very different with what we can find in Europe. We work with hotels we know and with which we maintain relationships of trust, however, Terra Andina Bolivia cannot be held responsible if problems (robbery between another) occurred in a hotel.
 

Theft and losses

Terra Bolivia cannot be held liable for any loss, theft or act of burglary committed during a tour.

Each client is responsible for his or her personal belongings at all time. They must not be entrusted to a guide. They cannot undertake this responsibility.

 

Air transport and weather

Terra Bolivia cannot be held liable for a tour being modified due to air trafic disruptions or weather cndtions. As far as possible, an alernative will be proposed. All resulting costs will be taken by the client.

 

Force majeure

If external events out of Terra’s control were to disrupt the running of the country (e.g. social or political unrest, natural disaster), Terra reserves the right to cancel or modify the tour. You will cases be informed in advance of all the possibilities to change the tour. Terra Bolivia is responsible primarily for the safety of its customers. The customer will pay the additional costs. In case of cancellation, the deposit covering the pre-paid services will be held back. In case of route change, a new quote will be issued.

 

Prices and exchange rates

Prices in different currency than USD are based on exchange rate calculated at a particular moment. In case of sudden devaluation, Terra reserves the right to re-evaluate the price of the tour. Furthermore, according to the law, Terra Bolivia may be under the obligation to modify prices and tours in order to adapt to:

  • More than 120 days before departure: the total amount already settled will be reimbursed, cut down by the bank charges
  • Between 90 and 119 days before departure: 70% of the deposit settled for pre-paid services will be held back. The flights are not refundable
  • Between 46 and 89 days before departure: 100% of the deposit settled for pre-paid services will be held back
  • Between 30 and 45 days before departure: 60% of the tour’s total amount will be held back
  • Less than 30 days before departure: 100% of the tour’s total amount will be held back